ba99b Privacy Policy

This Privacy Policy ("Policy") is issued by ba99b, the operator of the online gaming platform accessible at https://ba99b.pro ("Platform"). This Policy governs the collection, storage, use, and disclosure of personal data provided by or generated by users ("You", "Player") of the ba99b Platform, including through account registration, gameplay, financial transactions, customer support interactions, and general browsing of the website.

By accessing or using the ba99b Platform in any capacity, you acknowledge that you have read, understood, and consented to the data practices described in this Policy. If you do not agree with the terms of this Policy, please discontinue use of the Platform immediately. This Policy should be read in conjunction with ba99b's Terms and Conditions, which are available at https://ba99b.pro/terms-conditions.

ba99b collects personal data from players through multiple channels during the account lifecycle. The categories of data we collect are set out below:

ba99b processes your personal data only for specific, legitimate purposes. We do not use your data for purposes incompatible with those stated at the time of collection. The primary purposes for which ba99b processes personal data are:

• Account creation, management, and verification — including identity verification (KYC) required before processing withdrawal requests.
• Processing and recording financial transactions, including deposits via bKash, Nagad, Rocket, Upay, and Bangladesh bank transfers, and withdrawal disbursements in BDT.
• Delivering personalised gaming, sports betting markets, and promotional content relevant to your preferences and activity history on the ba99b platform.
• Fraud detection, anti-money-laundering (AML) screening, and responsible gaming monitoring, including detection of problem gambling patterns and enforcement of self-exclusion requests.
• Providing customer support, resolving disputes, and responding to player queries in both English and Bengali.
• Complying with applicable legal and regulatory obligations, including responding to lawful requests from courts, government agencies, or financial intelligence units.

ba99b processes personal data on the following legal bases, applied on a purpose-by-purpose basis:

• Contractual necessity — processing required to perform the contract between ba99b and the player, including account operation, game access, and payment processing.
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics to improve the ba99b platform.
• Legal obligation — processing required to comply with applicable financial regulations, anti-money-laundering laws, and lawful requests from competent authorities in Bangladesh.
• Consent — processing for direct marketing communications, personalised promotional offers, and optional data uses where you have given explicit opt-in consent. Consent may be withdrawn at any time.

ba99b does not sell, rent, or trade personal data. We share data only in limited, defined circumstances with vetted third parties strictly as necessary to provide our services:

• Payment processors and mobile wallet operators (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank) — strictly to process your financial transactions.
• Identity verification and KYC service providers — to validate the identity documents you submit during account verification.
• Game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) — limited technical session data required to deliver the game experience.
• Competent legal authorities — where ba99b receives a lawful court order, regulatory direction, or law enforcement request that compels disclosure. ba99b will notify affected players where legally permissible.

All third-party data processors engaged by ba99b are bound by contractual confidentiality obligations consistent with this Policy. ba99b requires that these processors implement security controls at least equivalent to those described in this Policy.

ba99b uses cookies and similar technologies (local storage, session tokens) on the ba99b website and mobile platform to ensure core functionality, maintain your login session, detect fraud, and understand how players use the platform so we can improve the experience for Bangladesh users.

The types of cookies ba99b uses are:

• Strictly necessary cookies — essential for platform operation, authentication, and security. These cannot be disabled without impairing core functionality.
• Performance and analytics cookies — collect anonymised data about how players navigate the platform, which pages are visited most frequently, and where errors occur. This data is used solely to improve ba99b's service quality.
• Functional cookies — remember your language preference, display settings, and session state so you do not need to re-enter settings on return visits.

You can manage cookie preferences through your browser or device settings. Please note that disabling strictly necessary cookies will prevent you from logging in to ba99b. ba99b does not use third-party advertising or tracking cookies.

ba99b retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. The following retention periods apply as a baseline: account and identity data is retained for the duration of the active account relationship and for a minimum of five (5) years following account closure, in compliance with financial record-keeping requirements. Transaction records are retained for a minimum of five (5) years from the date of the transaction. Communication records (support tickets, live chat transcripts) are retained for three (3) years.

Once the applicable retention period expires and there is no longer a legal basis for continued retention, ba99b will securely delete or anonymise the relevant personal data. Where data is anonymised rather than deleted, the anonymised data set may be retained indefinitely for aggregate analytics purposes, as it no longer constitutes personal data.

As a ba99b player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact ba99b support at [email protected]. ba99b will respond to verified requests within 30 days:

• Right of access — you may request a copy of all personal data ba99b holds about you, free of charge, once per calendar year.
• Right to rectification — you may request correction of any inaccurate or incomplete personal data held about you.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to ba99b's legal retention obligations.
• Right to restrict processing — you may request that ba99b temporarily restrict processing of your data while a correction or objection request is being reviewed.
• Right to withdraw consent — where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

ba99b will verify your identity before processing any data rights request to ensure the security of your information. Requests that cannot be verified will not be actioned. Where a request is refused, ba99b will provide a written explanation within the 30-day response window.

ba99b employs a layered security architecture to protect player data against unauthorised access, accidental loss, alteration, or disclosure. Security measures include: 256-bit SSL/TLS encryption for all data in transit between player devices and ba99b servers; encrypted storage of sensitive data at rest; multi-factor authentication options for player accounts; automated intrusion detection systems; regular independent security assessments; and strict internal access controls limiting ba99b staff access to personal data on a strict need-to-know basis.

Despite these measures, no digital platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to player rights and freedoms, ba99b will notify affected players without undue delay and will implement containment and remediation steps promptly. Players are encouraged to use strong, unique passwords for their ba99b account and to contact support immediately if they suspect any unauthorised access.

The ba99b platform is strictly intended for adults aged 21 and above. ba99b does not knowingly collect, process, or store personal data relating to individuals under the age of 21. If ba99b discovers that personal data of a person under 21 has been collected — for example, as a result of false information provided during registration — ba99b will immediately close the relevant account, forfeit all associated balances, delete the personal data to the extent permitted by law, and, where appropriate, report the matter to relevant authorities. Parents or guardians who believe that a minor may have registered an account with ba99b are encouraged to contact [email protected] immediately.

The ba99b website may contain references to third-party game providers and payment services. ba99b does not operate or control any third-party websites, applications, or services, and this Policy does not apply to them. ba99b encourages players to review the privacy policies of any third-party service they interact with independently of the ba99b platform. ba99b accepts no responsibility for the privacy practices or content of third-party operators.

ba99b reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or ba99b's data processing practices. Material changes will be communicated to registered players via their registered mobile number or by posting a prominent notice on the ba99b website, with a revised effective date clearly indicated at the top of the updated Policy.

Your continued use of the ba99b platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should close your account and cease using the platform before the revised Policy takes effect. The date at the top of this page always reflects when the Policy was last reviewed and updated.

For all privacy-related enquiries, data rights requests, or concerns about how ba99b handles your personal data, please contact the ba99b data support team. All communications should be addressed in writing to ensure a clear, auditable record of your request and ba99b's response.

ba99b aims to respond to all privacy enquiries within 3 business days and to resolve data rights requests within 30 calendar days. Support is available in both English and Bengali, seven days a week, to assist players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.